FAQ

here are some of the frequently asked questions. if there is anything else you'd like to know please get in touch.

about

who is JULIENNE BRUNO?

OUR NAME IS INSPIRED BY THE CLASSIC CHEF CUTS THAT ARE FUNDAMENTAL TECHNIQUES FOR PREPARING VEGETABLES. IT SPEAKS TO OUR GASTRONOMIC ROOTS AND OUR PASSION FOR PLANT-BASED INGREDIENTS.


JULIENNE cut: when the ingredient is cut into long, uniform strips

BRUNOISE cut: the ingredient is first julienned, then rotated a quarter turn and diced.

What do you do?

WE MAKE DAIRY-FREE CHEESE AND DRY-AGED VEGETABLES. OUR PRODUCTS ARE AVAILABLE THROUGH OUR COMMUNITY OF RETAILERS, RESTAURANTS AND CHEFS. AND, OF COURSE, FROM OUR ONLINE STORE.

What's your ethos?

WE ARE ON A MISSION TO MAKE PLANT-BASED THE MOST EXCITING CHOICE - BY FOCUSING ON FLAVOUR, CREATIVITY AND SUSTAINABILITY. 

 

WE DON’T MAKE ALTERNATIVE PRODUCTS. WE MAKE ORIGINAL PRODUCTS. WE USE CREATIVE GASTRONOMY, CULINARY KNOW-HOW AND SIMPLE PLANT-BASED INGREDIENTS TO DEVELOP LAYERS OF DEPTH AND FLAVOUR. AND THE END RESULT IS UNIQUE TO JULIENNE BRUNO..

 

WE DON'T IMITATE. WE CREATE.

WE DON'T COMPARE. WE ENJOY!

our food

why plant-based?

FOOD IS ABOUT JOY AND NOURISHMENT; PLANT-BASED INGREDIENTS ARE PACKED WITH BOTH. IN NO AREA OF GASTRONOMY IS THERE MORE SCOPE FOR EXPLORATION, CREATIVITY, DISCOVERY AND DELIGHT. 

 

CHOOSING PLANT-BASED IS GOOD FOR THE ENVIRONMENT, FOR ANIMAL WELFARE AND FOR OUR HEALTH. WE’RE MAKING SURE CHOOSING PLANT-BASED IS DELICIOUSLY EXCITING TOO.

sustainability at julienne bruno

SUSTAINABILITY IS EXTREMELY IMPORTANT TO US. 

 

WE’RE COMMITTED TO SOURCING INGREDIENTS AND SERVICES AS LOCALLY AS POSSIBLE. BUILDING RELATIONSHIPS WITH NEARBY SUPPLIERS KEEPS OUR CO2 EMISSIONS TO A MINIMUM WHILST PROMOTING A HEALTHY AND SUSTAINABLE LOCAL COMMUNITY. 

 

WE WANT OUR PRODUCTS TO BE ACCESSIBLE TO AS MANY PEOPLE AS POSSIBLE. SO FROM A PRICING PERSPECTIVE, WE SOURCE ORGANIC INGREDIENTS WHERE FEASIBLE. ALL OF OUR INGREDIENTS ARE GMO-FREE AND WE DON’T USE PALM OIL. OUR CHEESES ARE MADE USING SOYA BEANS FROM FRANCE; WE DON’T SOURCE SOYA BEANS FROM SOUTH AMERICA, WHERE THEY’RE LINKED TO DEFORESTATION. 

 

OUR PACKAGING IS 100% KERBSIDE RECYCLABLE AND WE ARE WORKING TOWARDS BEING A ZERO WASTE KITCHEN. 

allergen information

CURRENTLY, WE DO ALL OUR WORK IN ONE KITCHEN - SO WE CAN’T GUARANTEE ALL OUR PRODUCTS ARE COMPLETELY FREE FROM TRACES OF KEY ALLERGENS. 

 

BUT ALL OF OUR PRODUCTS ARE 100% PLANT-BASED AND 100% VEGAN. NO DAIRY. NO MEAT. NO ANIMAL PRODUCTS. PLEASE SEE ALLERGEN INFORMATION ON THE BACK OF PRODUCT PACKS.

NUTRTITIONAL INFORMATION

YOU CAN SEE THE FULL NUTRITIONAL BREAKDOWN OF OUR PRODUCTS IN OUR ONLINE SHOP. JUST SELECT THE PRODUCT YOU'RE INTERESTED IN, THEN CLICK ‘SEE FULL NUTRITIONAL INFO, ALLERGENS AND INGREDIENTS.

where can I buy your products?

OUR PRODUCTS ARE AVAILABLE IN OUR ONLINE SHOP, AND THROUGH SELECTED RESTAURANTS AND RETAILERS. Check out our community here.

subscriptions

updating subscription details

PLEASE NOTE: ALL CHANGES MUST BE MADE 48 HOURS PRIOR TO YOUR DELIVERY DAY. FOR EXAMPLE: IF YOUR ORDER IS DUE FRIDAY, YOU'LL NEED TO MAKE ANY CHANGES BY MIDNIGHT ON TUESDAY.

 

TO UPDATE SUBSCRIPTIONS, PLEASE LOG INTO YOUR ACCOUNT, CLICK ‘SUBSCRIPTIONS’, SELECT THE PRODUCT YOU WANT TO EDIT AND MAKE THE RELEVANT CHANGES. ORDER QUANTITY AND FREQUENCY CAN BE CHANGED AS WELL AS CANCELLED.

skipping delivery or cancelling subscription

TO SKIP A DELIVERY OR CANCEL A SUBSCRIPTION, PLEASE LOG INTO YOUR ACCOUNT, CLICK ‘SUBSCRIPTIONS’, SELECT THE PRODUCT YOU WANT TO EDIT AND MAKE THE RELEVANT CHANGES. ORDER QUANTITY AND FREQUENCY CAN BE CHANGED AS WELL AS CANCELLED. IF YOU WISH TO SKIP THAT WEEK’S DELIVERY, SIMPLY CLICK "SKIP DELIVERY".

picking new products

TO ADD A NEW PRODUCT TO YOUR SUBSCRIPTION, PLEASE LOG INTO YOUR ACCOUNT, CLICK ‘SUBSCRIPTIONS’, SELECT ‘ADD A PRODUCT’ AND CHOOSE THE RELEVANT PRODUCT YOU'D LIKE TO ADD. ORDER QUANTITY AND FREQUENCY CAN BE CHANGED.

delivery

problem with delivery?

PLEASE CONTACT US VIA OUR CHAT BUBBLE ON THE SITE, OR EMAIL HELLO@JULIENNEBRUNO.COM.

What is your delivery box made of?

Our Cotton Denim insulation is biodegradable, compostable and originates from recycled sources. We work with Puffin packaging for this part of the product journey.

Puffin Packaging produces sustainable cotton liners with a recyclable covering.

Their thermal packaging is designed to preserve the temperature inside the packaging, while minimizing transfer of heat from outside. This helps a product to be preserved in perfect condition until it reaches its final destination (you!)

what do I do with the icepack?

Please cut open and pour out the gel into the drain along with running hot water. The rest is fully recyclable!

recycling packaging

OUR TAMPER-EVIDENT POTS ARE RECYCLABLE, BUT PLEASE PEEL OFF THE STICKER TO THROW AWAY WITH GENERAL RUBBISH. DON’T WORRY - WE’RE WORKING ON MAKING THE STICKER RECYCLABLE TOO!

delivery locations?

OUR THIRD PARTY DELIVERY PARTNERS ENABLE US TO DELIVER TO PRETTY MUCH ANYWHERE IN THE UK (BUT NOT INTERNATIONALLY YET - SORRY!). ON CHECKOUT, THE SYSTEM AUTOMATICALLY CHECKS WHETHER WE CAN DELIVER TO YOU.

delivery days?

WE ARE AIMING TO OFFER A NEXT DAY DELIVERY SERVICE (WEDNESDAY, THURSDAY & FRIDAY), BUT AS WE GET TO GRIPS WITH OUR GROWTH THIS MAY, ON OCCASION, BE DELAYED BY A DAY OR TWO. THERE IS AN EXTRA COST FOR WEEKEND DELIVERIES.

not at home?

PLEASE CHOOSE A CONVENIENT DROP-OFF OPTION THROUGH OUR DELIVERY PARTNER.